We're aiming to use this page and our socials to keep you as up to date as possible with whats happening at LBF as the world pivots.
If you have a general question about what's happening at LBF, with our stock levels and pre-ordering, shipping or order collection, check our our COVID-19 FAQ page before contacting us - the answer may be there.
All current updates can be found below.
Updates - 25 - 06 - 20
Long overdue update.
Hope you're all continuing to stay safe as we slowly start to unpack, and face new challenges across the world.
Over the last few weeks we have been working closely with our suppliers to ensure that we deliver quality goods to you all in a timely fashion. Although the manufacturing for most of our incoming orders is nearing or has been completed, there have been some delays in shipping.
Below is a summary of what stock we have arriving in and when over the month of June and early July:
Arrived and shipping:
Arriving and shipping this week:
Arriving and shipping last week of June / early July:
For more details, you can review a more detailed list of products and dates : https://www.littleblokefitness.com.au/pages/incoming-shipment-arrivals-2020
Customer Click & Collect
Our showroom remains closed for the near future.
Hope you're all staying safe as we head towards an easing of restrictions :)
All incoming products have now been loaded onto our website for pre-order, complete with estimated arrival dates. You can access them via the PRE-ORDER menu, or via the normal product menus. All products available for PRE-ORDER will be labelled “PRE-ORDER” in the product title. We will continue to update these as stock sells out and more stock becomes available.
Why do we say estimated arrival dates? Gyms have been shut down all over the world, not just in Australia and this has put a lot of pressure on the factories in China that make gym equipment. Because of the additional pressure, the dates they provide are their ‘best guesses’ in the current environment and may be subject to change either way.
Our focus as always will be on quality and timeliness. We have been using the same factories for the past few years, and have faith in their ability to produce our products properly in a timely manner, even in this environment. But at the end of the day, I’d rather have your products here a few days late and perfect, than a few days early and problematic.
Bumper Plates / Rubber Hex / PRO Bars
Bumpers and RHD arriving by the end of this week and Pro Bars next week. We’ll be shipping orders out as soon as we have the stock. You’ll get an email from us with tracking details as soon as your order leaves the warehouse.
Our April rubber hex shipment arrival has been delayed from the 28th of April to the 9th of May. Apologies to everyone who purchased dumbbells. We’ll get these out as soon as possible after they arrive.
Bumpers and Rubber Hex Pre-Order Stock Levels
Integrated Bumpers: All sizes have sold out. We'll have more are arriving in late June.
Pro Bumpers: Only 5kg, 10kg and 15kg plates remain. 20kg and 25kg plates have sold out. More are arriving in mid-June.
Rubber hex dumbbells: Only 1kg – 9kg remain available in the April delivery. More arriving in around the 8th of June.
In these unprecedented times, we find ourselves pivoting again and again to ensure we are getting our products out to those that need them as efficiently as possible.
With this in mind, we will no longer be taking pre-order requests via email. Instead, all incoming products will now be available for pre-order directly from our website. These will be loaded up onto the site over the next week or so.
We're making this change following to ongoing feedback regarding the speed of our email quoting system and an overwhelming demand for us to offer pre-orders on all stock arriving over the next few months,
Exceptions to this are:
Pick-Ups / Store Collection.
We will continue to offer delivery as our only form of order dispatch. We understand the inconvenience this causes, not to mention the expense and do not make this decision lightly but we do so for the safety of our staff, our customers and their family and friends. When we feel it is appropriate to do so, we will happily re-open to the public and anyone who chooses to collect a pre-order will have their delivery charges refunded.
A quick reminder to please be patient with emails, orders and quote requests. Please note that our phones remain offline so that our team can focus on the large volume of existing customer orders and queries in the system.
If you need to reach us – please only email us once, to one account, we will get back to you. Emailing multiple accounts and simultaneously messaging us on socials does not get you a quicker response – it does slow everything down, and may even get you pushed down the queue.
We are still working through emails, including all quote requests and will continue to do so ongoing.
If you have not emailed for a quote, you are welcome to do so, but the following will ensure you get a quote quicker:
Kettlebells, Olympic Plates and Economy Bars:
These safely arrived on Friday and are currently being packed and shipped out. If you were able to grab some in a pre-order, you do not need to email us and ask where it is. Just sit tight - you’ll get an email with tracking details from us when it leaves our warehouse sometime this week. On this, please note that our courier partners are often delivering orders in two batches due their processing system and the size and weight of items. The missing items in your order will most likely be delivered the following day(s). You do not need to email us or the courier company to follow this up – please be patient.
For everyone that missed out, or that did grab something only to have it cancelled, we apologise. We are doing our best to ensure we get all incoming equipment to as many people as possible, but in the current market where demand is significantly outstripping supply, there will always be someone who misses out. There is just not enough equipment to be shared around. We had over 1,000 people hit our website in the first few minutes trying to purchase Olympic plates and bars, and it all sold out very quickly.
We do have some 1.25kg, 2.5kg and 5kg plates left over in the warehouse. These will go up on the website sometime this week (sorry – no idea when). We will not be doing email sales on these.
Integrated and PRO Bumpers:
Both are arriving around the 28th of April.
We have already sold out of 15kg and 25kg integrated plates, so are no longer offering 150kg or 140kg integrated packs for pre-order. All other sizes are available.
All sizes of PRO plates are available – we’re around 50% sold.
Rubber Hex Dumbbells:
Also arriving around the 28th of April.
We have already pre-sold all sizes 20kg and above. Sizes from 1 – 17.5kg are still available, but some are very limited quantities. We have more arriving in early June and are now taking pre-orders on these.
Other items arriving soon and available for pre-order include:
The above arriving into stock early to mid- May.
Finally, in most cases we are not allowing pre-orders to be split shipped. This is to allow us to better manage logistics and make sure we provide an efficient shipping service. We need to wait until all items in your order are physically “in stock” to ship and complete your order. If you would like to have your order spilt shipped, additional freight costs may occur.
A quick update on pre-orders and restocking.
We have Olympic rubber coated weight plates and bars, and kettlebells arriving next week.
Apologies – this is a change from earlier dates announced.
If you’ve emailed us for a pre-order quote in the past week for a quote, please be patient – we have been working through over 500 requests a day.
Emailing us daily / messaging us on socials asking when we’ll be doing your quote just takes up valuable quoting time 😊. We will get to all emails over the next few days.
We’ve tried to take a fair and reasonable stance. We’re happy to take pre-orders on any stock we have coming in the next month. This includes rubber coated weight plates, Olympic economy and commercial bars, rubber hex dumbbells, bumpers and a few other bits and pieces. There is a finite amount of equipment and when it's sold, it will be months before more arrives.
We have most of our products restocking again in May, June and July but we’re reluctant to take pre-orders on them yet as we really have no feel for what will be happening in Australia at that time. We’d hate to take your pre-orders on equipment arriving in June, only to find that the courier companies are no longer running, or that we are no longer allowed to run and can no longer deliver your items, or on the flip-side – we’re out of lockdown, gyms are open and you no longer need it. The 2-4 month pre-order approach just creates problems for everyone as you may end up paying your money for products you may not see until such time you no longer need them.
The following outlines the products we’ll having coming into stock in the next month:
A few updates:
We are back online and selling
After a few days packing orders, and a full stocktake, we managed to get all orders made before we went offline on the 25th shipped, quantities on the website updated and we reinstated the website checkout on Monday. While most popular items sold out within the first hour, we still had a lot of other stock and that has been selling down over the week. If a product is on the website, it's in stock so grab it as everything is selling out.
With containers of equipment landing over the next few weeks, we will continue to offer equipment for pre-order to allow everyone the opportunity to purchase. We'll list products for pre-order a few days before each container lands, but we're happy to take pre-orders now if you want to lock equipment in. Just email your list and postcode to firstname.lastname@example.org and we'll shoot you a quote.
The preorder page - https://www.littleblokefitness.com.au/collections/pre-order-april-2020 - will stay active, and be updated regularly. Once an item arrives into the warehouse, it will be removed from the pre-order page.
What's coming in?
We're not thinking much beyond April at this point.
For the health, safety and welfare of our customers, team members and the greater community we are not offering pick-up, or face to face purchasing at this point in time to help prevent the spread of COVID-19.
We will offer all available products online – and process and ship orders as quick as the courier companies can take them. We will also continue to operate as long as courier companies are still running, as long as the man says we can, and as long as it’s safe for us to do so.
Questions or concerns - please email us. The phone is ringing off the hook (is that even a thing any more) and we're not always able to answer or call back.
Stay safe and healthy…
We've made the difficult decision to suspend all selling, effective immediately to allow us to prioritise fulfilling the hundreds of orders placed in the last few days.
Please note that we have oversold products here and there as our website and inventory system sync could not keep up with the orders. We'll be notifying people whose orders were affected by this over the next few days.
As always, we appreciate your patience and understand as we all navigate through these new, uncharted times.
Stay safe, and stay healthy.
We hope you are staying safe and healthy during this difficult time for Australia.
We'd like to notify you of a change to our operations.
As of the 24th of March:
Any items ordered for warehouse pick-up or collection prior to the 24th of March will still be available for collection from us in Reservoir, but we will be observing social distancing etiquette - for your safety and ours.
Please note that this is only temporary - we will reopen our showroom once it is safe to do so.
Please note that we are experiencing a high volume of purchases and delays in delivery are expected. We are trying our best to dispatch as soon as reasonably possible. Your tracking details will be sent out to you as soon as the dispatch has been completed.
Stocks will be replenished on an ongoing basis - keep an eye on our socials for updates.
For everyone that's called, or visited our store in the past two weeks - we really appreciate your patience and understanding. We are a small, hardworking team and there have been delays in having calls and emails returned - but you've all been incredible. No agro at all - not even a single raised voice - in these times, that's pretty amazing.
If you have any enquiries, please email us and we will try our best to get back to you as soon as possible.
Our email address: email@example.com
We hope you stay safe and healthy during this time.
The LBF Team