Returns and Refunds Policy

If there's a problem with your order, please contact us as soon as possible. Whether your item has arrived damaged, is faulty, incomplete or incorrect, our team will work with you to find the most practical and reasonable solution.

Please do not return products without contacting us first, as different products and situations may require different return procedures.

Our goal is always to minimise disruption for both parties. Depending on the circumstances, a suitable resolution may include replacement parts, repairs, technical support, partial refunds, replacement products or refunds where appropriate.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, incomplete, incorrect or develops a fault, please contact us as soon as possible with photographs and details of the issue.

Where a product is found to be faulty, damaged, incorrectly supplied or does not meet the guarantees provided under Australian Consumer Law, we will work with you to provide an appropriate remedy. This may include replacement parts, repairs, replacement products, store credit or refunds, depending on the nature of the issue.

In many cases, issues can be resolved quickly without the need to return the entire product.

Change of Mind Returns

We understand that circumstances change and occasionally a product may no longer be required.

However, we are not obligated to accept change-of-mind returns. Where practical, we will work with customers to find a reasonable solution, however all change-of-mind return requests must be approved by Little Bloke Fitness before any goods are returned and the following conditions will apply:

The item must be unused, unassembled, in original packaging, and in resaleable condition
A 10% restocking fee* will apply
Return shipping costs are the responsibility of the customer
Original shipping costs are non-refundable

Returns are assessed on a case-by-case basis.

To request a return, please contact us with your order number and product details.

Products that have been assembled, installed, modified, damaged after delivery or used are generally not eligible for return.

Products That Cannot Be Returned

Unless required under Australian Consumer Law, we are unable to accept change-of-mind returns on:

Custom-made or made-to-order products
Special-order products sourced specifically for a customer
Installed or assembled products
Gift cards
Clearance or discontinued products
Products returned without prior approval

Returning Large & Heavy Items

Many of the products we sell are large, heavy or delivered on pallets.

Return freight costs on gym equipment can be substantial and should be considered before requesting a change-of-mind return. This is particularly relevant for racks, cable machines, flooring, weight plates and other bulky items.

If you are considering returning a large item, please contact our team first so we can discuss the available options and likely freight costs.

How to Start a Return

Contact our team before returning any product.
Provide your order number and details of the issue.
Provide photographs if requested.
Our team will assess the situation and advise the next steps.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to consumers under Australian Consumer Law.