Our showroom in Reservoir is open from 9-5 Mon-Fri and 9-2 Sat for over counter purchasing and click and collect of online orders.

We are dispatching online orders from our warehouse within 2 business days, but please note that courier transit times have increased by up to 3 weeks to some interstate areas.



Returns Policy

Little Bloke Fitness are committed to customer satisfaction, to ensuring you are satisfied with your purchase. If there is ever an issue with our products or services, please contact us so we can work through these issues with you to ensure you are satisfied with your experience.


CAN I CANCEL MY ORDER – WHAT’S YOUR POLICY ON CANCELLATIONS?

If you've placed an order that has not been shipped, it can be cancelled, however a 10% “change of mind” administration fee will apply. This fee covers the human time to process a refund and cancel an order, along with the bank or financial institution charges we incur on every order - whether cancelled or not (which can be as high as 8%). 

If you've placed an order that has been shipped, it's a little more complicated and needs to be dealt with on a case by case basis. The 10% “change of mind” administration fee will apply, but your shipping costs will not be refunded (as these will have already been used) and any costs associated with returning your order to LBF will also be removed from your refund. 

Please note that we will be only be providing a refund by the methods available to us at the time of your return. This may involve Bank Deposit, PayPal, Credit Card Reversal or Store Credit. Please allow up to 7-14 days for refunds or credits to be processed.

Please note that we will be only be providing a refund by the methods available to us at the time of your return. This may involve Bank Deposit, PayPal, Credit Card Reversal or Store Credit. Please allow up to 7-14 days for refunds or credits to be processed.

To facilitate a return, please contact us directly, making sure you have your order number and product details handy. We’ll then work through the process with you.


CAN I RETURN MY ITEM – WHAT’S YOUR POLICY ON RETURNS?

If the item you’ve received is what you ordered but you have since changed your mind (i.e. you were not happy with your choice of product), and if your product is unused, and in its original packaging, it can be returned, however a 10% “change of mind” restock fee will apply. We also we ask that you pay for the cost of returning the item to us, if applicable. We think that’s only fair.
No returns, exchanges or refunds can be provided on items returned to Little Bloke Fitness in a used condition, items sold as florstock, or outside our terms and conditions.
Please note that we will be only be providing a refund by the methods available to us at the time of your return. This may involve Bank Deposit, PayPal, Credit Card Reversal or Store Credit. Please allow up to 7-14 days for refunds or credits to be processed.
To facilitate a return, please contact us directly, making sure you have your order number and product details handy. We’ll then work through the process with you.


DAMAGED OR FAULTY GOODS – MY ITEMS ARE DAMAGED OR FAULTY, WHAT DO I DO?

If your gear does not arrive in original condition or there is a fault, Little Bloke Fitness will work together with you to ensure you are provided with what you purchased.
If your gear becomes damaged or faulty after use, we will work together with you to resolve the issue. If your gear has been used according to it’s intended use and are still within the returns period, we will work together with you to organise a replacement or a refund.
We will not replace or refund gear that is damaged through incorrect use, outside the terms of use or through natural wear and tear.
Please contact us with your order number, product details, and a detailed description of the issues (videos are best) and we will work with you to organise a replacement.


INCORRECT ITEMS RECEIVED – THE CORRECT ITEM WASN’T RECEIVED, WHAT DO I DO?

We acknowledge that at times, there may be mixed up items that are received. We will work with you immediately to ensure your correct item is received.
Please contact us with your order number, the incorrect item and we will resolve this for you.


OTHER CONCERNS – I HAVE AN ISSUE NOT COVERED ABOVE.

Please contact us directly and we will work through the issue with you.