Returns and Refunds Policy

Little Bloke Fitness is committed to to customer satisfaction, providing quality equipment and a straightforward, fair experience. If something isn’t right, we’ll work with you to resolve it.

CHANGE OF MIND RETURNS

If you change your mind about a purchase, we may accept a return under the following conditions:

  • The item must be unused, in original packaging, and in resaleable condition
  • A 10% restocking fee* will apply
  • Return shipping costs are the responsibility of the customer
  • Original shipping costs are non-refundable

Returns are assessed on a case-by-case basis.

To request a return, please contact us with your order number and product details.

REFUNDS

Approved refunds will be processed via the original payment method where possible.

If this is not available, an alternative method (such as bank transfer or store credit) may be used.

Please allow 7–14 business days for refunds to be processed.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible with:

  • Your order number
  • A description of the issue
  • Photos or videos (where possible)

We will work with you to provide a repair, replacement, or refund in line with your rights under Australian Consumer Law.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

  • A replacement or refund for a major failure
  • A repair or replacement for goods that fail to meet acceptable quality standards

These rights apply regardless of any voluntary return policy.

NON-RETURNABLE ITEMS

We do not accept returns for:

  • Used items
  • Items not in original condition
  • Clearance or floor stock items (unless faulty)

HOW TO START A CLAIM OR RETURN OR CLAIM

Please contact us directly with your order details and we’ll guide you through the process.

 

*This 10% restocking fee covers the human time to process a refund and cancel an order, along with the bank or financial institution charges we incur on every order - whether cancelled or not (which can be higher than 10%).