Customer Service All Rounder

LBF, a leading Australian family-owned business in strength and conditioning equipment retail, seeks an ambitious Customer Service All Rounder. For 14 years, we've committed to enhancing health and fitness through affordable, quality products, backed by top-notch customer service. Our vibrant work environment celebrates diversity and innovation, making every day an opportunity to grow.

The Role: Customer Service All Rounder

Note: only applications which include a cover letter outlining how you can succeed in this role will be read.

As a pivotal part of our operations team, you’ll work in a retail sales role, with occasional warehousing and equipment deliveries.

In this interesting and varied role, you will be dealing with a range of B2B and B2C clients and challenges on a daily basis. You’ll be required to provide an exceptional customer experience in-store, over the phone and via email as well as process online orders and various data collection activities.

 You don’t need a high level of product knowledge to start, but you will need to develop and maintain one as understanding our equipment and customer’s needs is key. A passion for fitness and training also advantageous.

You will also be required for occasional warehousing, and you may be needed to deliver (and possibly install) products during the week – but these are back-up shifts around other warehouse and driving staff. 

This role is a permanent, full-time position and located in the Northern Suburbs of Melbourne. Saturday work will be required.

Key Responsibilities:

  • Assisting with all customer enquiries (in-store, online and on phone)
  • Working with customers to choose the right equipment for their needs.
  • Creating domestic gym fit-outs that are tailored towards the customers needs.
  • Order processing 
  • Administrative duties using Microsoft Office
  • Visual merchandising
  • Warehousing
  • Driving

 Desired Skills

  • Previous retail sales experience
  • Exceptional customer service skills
  • Excellent  interpersonal & communication skills
  • Strong computer literacy
  • High standards of in-store presentation
  • Enjoy working in a team environment
  • A good sense of humour
  • A passion for health and fitness
  • A current drivers license is essential
  • Knowledge of gyms and gym equipment is advantageous but not essential


What We Offer

  • A full-time role in our dynamic team.
  • Competitive salary, professional development, and staff discounts.
  • A chance to contribute to a thriving culture that values hard work and creativity.

If you're driven, passionate about health and fitness, and ready to make a significant impact, we want to hear from you.

Everyone’s story is different, and we understand you may not necessarily tick all of the role requirement boxes. That’s ok - if you have the drive and willingness to succeed, we’d love to hear from you. For us, the perfect candidate is one that is excited about the role and is passionate about what they know and what they want to achieve.

Important application notes

Only submissions with a cover letter detailing your fit for the role will be considered. Share your journey and why LBF is your choice.